Showing posts with label Support. Show all posts
Showing posts with label Support. Show all posts

Simple Stress-Busting Secrets to Creating a First Class Support Team In Any Business






Stress and an occasional sense of overwhelm is a normal by-product of a successful business. Yes, we are lucky to have all the opportunities that the business world presents to us. And yes, at times, it is impossible to make wise use of our time and resources. So, the result is inevitably: Stress!

We differentiate between primary, situational, short-lived stress and long-term, accumulated levels of stress. The purpose of this article is then to help you instantly with the first type of stress. To give you tools you already possess but we all don’t utilize enough. In addition, my High-Impact Business Coaching Formula allows you to grow thriving businesses while creating rich, balanced lives and with that eliminate the second type of long-standing, highly damaging stress.

Yet, this is not an overnight process as any transformation takes time, effort and commitment. So then, this article is about allowing you to find instant relief. To find ways to bust your sense of “too-much-to-do” immediately, within seconds.

I am going to start you off with a somewhat strange statement: “Believe it and you’ll see it”. This seemingly bizarre concept is now part of a highly success stress-reduction program at the Stanford University School of Medicine. For further education I recommend “Stress Free For Good” – 10 scientifically proven life skills for health and happiness” by Dr. Fred Luskin and Dr. Kenneth Pelletier. One interesting fact about the mind is that the brain has absolutely no actual connection to reality. It relies on chemical signals from other organs to decide what's happening out in the real world. The fact that the brain is ignorant of reality is precisely what makes it so susceptible to suggestion. Harvard's Professor Jonathan B. Cohen showed that imagining performing an activity, and even just seeing someone perform it, fires the same neurotransmitters and the same pathways as actually performing the activity!

In sports, visualization has been considered an essential tool for decades. In a 1984 survey of the 235 Canadian Olympic athletes preparing for the Games, 99 percent of them were using imagery. "There's no one who doesn't use imagery," says Rebecca Smith, a clinical research assistant in sports psychology at the U.S. Olympic Training center in Colorado. No professional athlete has ever won first place by visualizing coming in last and yet we do this so often in our business world.

Since the principle is called: “Seeing the good in others”, what comes to mind for you? The saying is old but listen to it again: “Seeing the good in others”, is about seeing it in your mind’s eye, isn’t it? How often do we prefer to blame others for our stress? How often do we love talking behind somebody’s back more than finding the good in others? So, then how does that affect our leadership abilities? Since this concept of “Seeing the good in others” coincides with chapter five in my book: The Art of Succeeding by Design” which deals with leadership, it should come as no surprise that our ability to see the good in others is a highly effective trait as the leader of your small business.

Why? Well, think about it. If we could regularly let go of our judgmental tendencies and make a 100% commitment to taking responsibility for our lives (which means NO blaming, ever), combined with an ability to see the best qualities in our team members, what would that allow us to do? Yes, you would see different results. Why, because as our attitude changes, our thoughts change, our body language changes. Those working for you will feel safe and when feeling safe, there is no limit to creativity and productivity. Do you notice the disabling effects of stress on YOUR performance? It is not any different for your staff. They also get stressed and even more stressed when feeling criticized and judged. It impedes their ability to work in their highest performance zone, for you.

I guess, you are figuring out what I am proposing here. Yes, a win-win situation! Seeing the good in others allows your stress level to go down since you consistently trust that things will get done and that everybody does their best, your positive actions based on this great attitude influences your brain, and as a crucial consequence your employees or support staff can keep working in a stress-free environment giving their best in turn.

Secret number 1:

Practice your compassion. Put yourself in their shoes just for a second. Do you really know what’s going on their lives? Do you know if they are deadly scared of losing their job? Do you know if they feel empowered and equipped to do their job right? What do you know about their battle scares of life?

This does not mean being permissive and lowering your standard of performance. No, quite the opposite. By you setting the stage for an environment where fear and stress is not the driving force, you invest your time very wisely. Having a staff that lives with stress and fear is a waste of your money. Nothing gets accomplished, no new ideas come up, no responsibility is taken when fear and stress is present. If you want to create a team that is loyal, productive, innovative and equipped to take your business to success in a climate where an A+ team will be harder and harder to find, your efforts to practice compassion is essential for sustainable business success.

Ok, with that out of the way, I want to give you another 10-second secret:

It’s smiling. Yes, you heard me right, smiling. So smile right now, hold it for 10 seconds. Really smile, laugh! Do you feel better? I do. If it makes you feel better, how do you think the recipient of this smile feels? How do you feel when you encounter someone who just for the fun, throws you a smile? Yes, I thought so… pretty good.

Ok, practicing compassion and smiling more often, more randomly, more just for the fun of it, is then good for business, good for employee retention and good for your stress-management. The funny part is that you already knew all this, right? We do and still, at times, we forget. Why? Because we are stressed. Yes, that’s why.

One of my clients reported that she has attracted a much “nicer” clientele since her attitude changed and another client reported that “seeing the good in people” has significantly lowered his anxiety.

Remember, as far back as Napoleon Hill, the famous author of “Think and Grow Rich” said: “Man, alone, has the power to transform his thoughts into physical reality; man, alone, can dream and make his dreams come true.”

Like they say: War is not the way to peace, peace is. Don’t let your thoughts take you to a war zone driven by fear and doubt. Let your attitude guide you to thoughts that make you feel connected and you will reduce your stress level and make others feel safe and cared for. There is no possible negative outcome and lots of potent positive outcomes.

Do we need scientific proof for that? No, just give it a try tonight in the check-out line at the store or smile to someone at a red light, especially when you feel tired, burned out, foggy in your head. I can promise you that even a quick smile back will help your attitude at home with your family or your friends. Don’t waste a minute, practice all of the above or maybe just one but do it and do it often. Stress-busting is guaranteed.


Remote IT Support Services - The Key To Growing Your Business!






These days, nearly every company, both on and offline has a computer system of some type. It is nearly impossible to run an effective, successful business without one. But what do you do if your computer network isn't running properly, needs software installed, or simply crashes? We all know that time is money. If your network goes down, you can measure lost time in terms of $$. This is why every company needs to have access to Remote IT Support Services.

Remote IT support services is a custom made and effective solution for all types of firms, both-on-and-offline. It is a very efficient and cost effective way to get your computer network, or an individual desktop PC, up and running if there is ever a problem.

In today's wired world, remote support services are no longer an option. They are absolutely essential!

Remote IT Support Services: Key Offerings

With core remote support services, you can basically get two key offerings. they are:

1. Remote support Help Desk services

Rapid response remote help desk services ensures increased company production and effectiveness. Remote help desk services offer you one point of contact and can help reduce technology costs, which are often up to 50% of company overhead!

Help desk service specialists remotely diagnose IT problems in real time with the user, utilizing modern remote management facilities. They walk the user through basic troubleshooting techniques - often the problem can be fixed on the spot.

2. Remote Infrastructure Managed Services

Another aspect of remote IT support services is IT infrastructure and application services management. These services are performed by a skilled team with the use of advanced system, network monitoring and management tools.

You can get Remote IT infrastructure support from an experienced, trained, dedicated staff who monitor your IT infrastructure constantly and effectively. You must take care in selecting a service provider in order to get the most for your money in this area.

Benefits of Remote IT Support Services

With remote IT support services, you can expect to increase your productivity and efficiency. Instead of waiting for a service technician to come to your business location, your IT support company simply accesses your server by dialing in and then can either take control of your system, or navigate through it to accurately diagnose problems.

In most cases, software/hardware fixes and patches can be sent to your computer network remotely. For small businesses, many IT support firms offer a basic performance and monitoring package for network servers.

Remote IT support services offer you cost effectiveness and help you to focus on your core business, which is serving your customers. You can't do that if you are waiting for the IT guy to show up all the time.

Fast and accurate problem resolution augments customer satisfaction; that in turn increases customer loyalty, which ultimately impacts your company's bottom line.

Chris Meacham is an MCSE and Novell certified IT professional, with over 10 years’ experience. His company helps small businesses implement innovative IT solutions to increase network performance and efficiency. For immediate information on how to make your business more profitable through technology, visit:

http://www.nowitworks.com


Computer Consulting Business: Nail Down the Vendor Support Options






No computer consulting business can afford to be sitting at a client site, running up a big bill, staring at a blue-screen-of-death, facing an angry mob of irate users and sitting on hold for two hours with tech support.

This scenario is your absolute worst nightmare in running a computer consulting business and can be the kiss of death to your client relationship.

The Need for Good Vendor Technical Support

Good vendor technical support will preserve your credibility as a computer consulting business during times of crisis. No matter how experienced you are at PC hardware troubleshooting, calling on a specialist is a necessity.

Understand What Is Offered

Rather than get an unpleasant surprise when you need help the most, get the lowdown on vendor technical support before you make the purchase recommendation. Although many top PC vendors have similar capabilities and services, ask about included technical support services, and preferably get a description of them in writing.

Ask Questions

As a computer consulting business, you will want to ask questions to determine the reliability of PC vendor technical support. Find out if they are available by phone, if the technical support phone number is toll-free and if the support is free or not.

Also, find out if there are different technical support phone numbers for different products.

In operating your computer consulting business, you will also want to know if vendor technical support has 24/7 support in case you have a need for emergency support. Ask if online tech support resources are available as well.

Deal With a Specialist

As a computer consulting business, you want direct, rapid access to a specialist who deals with nothing but that particular product all day. So test the technical support group’s responsiveness at a time when your heart isn’t racing in the heat of a client server-down emergency.

Also, PC Magazine (http://www.pcmag.com/) regularly evaluates PC vendors’ technical support quality, so this is a good resource to look into.

Copyright MMI-MMVI, Small Business Computer Consulting .com. All Worldwide Rights Reserved. {Attention Publishers: Live hyperlink in author resource box required for copyright compliance}


Business Support Systems - Your Family is Key




Business support systems are critical to your business success. The most important business support system is your family. The spousal relationship is particularly key to your ability to launch and operate a successful business.

If your spouse or significant other is against your business, then you are missing a huge portion of the business support system you need to sustain yourself. Running a small business is a family affair. Whether your family thinks they are involved or not, they are. They truly are the largest source of support your business will get.

Impact of Negativity

If your family is negative about your business then this influence will almost wipe out any other business support systems you have in place. It’s going to be tough for the next couple of months while you get your business off the ground. A strong, positive, encouraging business support system will sustain you through the lows and temper you through the highs.

Negativity, on the other hand, will kill your business faster than anything else. If you are hearing all day that you're no good, you're business is crappy, you're ruining your life, blah blah blah blah, you will go down a black hole with the rest of the business support systems you so carefully put in place.

The Bottom Line on Business Support Systems

You need to have positive business support systems and the main source of this support is your family. If your family is not going to be supportive then the circumstances are not optimal for your launch. Despite all the other business support systems you may have in place, your family trumps them all. Think seriously about where your family rates in your business support system and then decide if now is really the right time to start your business.

Copyright MMI-MMVI, Small Business Computer Consulting .com. All Worldwide Rights Reserved. {Attention Publishers: Live hyperlink in author resource box required for copyright compliance}